Balanced Scorecard & Strategy Summit 2013 – Day 1 – Session 5

Written by Adelina Chelniciuc on March 20, 2013. Posted in Around the world, Balanced Scorecard, News

Ramakrishna Krovvidi, Senior Vice-President of DU UAE, presented a case study on the challenges faced by the company when putting in place aspects such as pay for performance, as well as broader concepts such as developing a performance culture and ensuring alignment between individual and strategic level.

Some of the specific actions taken by DU UAE included:

• ‘DU Passport’ program – employees can nominate colleagues as Brand Value Champions for internal awards
• Developed “the DU way” – they defined guiding principles of the organization based on employee workshops
• Put in place variable compensation, with different percentage for different job groups
• Conducted a workshop for top executives with external consultant as a step towards improving alignment among the executive team
• Assessed effectiveness of strategy deployment and strategy awareness through polls and live quizzes
• Strategy Map communicated in creative manners such as providing pens with small rollups containing DU’s strategy map
• Performance event where employees are encouraged to request visibility on the organization’s strategy
• Focused on increasing vertical and horizontal alignment – for instance, they used the 360 degree alignment, which focused on identifying value drivers for certain performance aspects
• Run a ‘Top 10 Innovators’ campaign to recognize employees with most innovative proposals
• Embedded the employee engagement concept into the organization by implementing a specific survey and by focusing on action planning
• Introduced a “Great Manager” award, linking aspects such as brand awareness, employee engagement and financial results
• Tracked progress in emiratization practices – increasing the percentage of UAE citizens among Du’s workforce.

All these actions were reflected in a revenue increase from 1,537 to 8,885 between 2007 and 2011.

Tags: Performance Culture, Performance in UAE, Performance Management Events, Performance Management System, Strategy Map