KPI of the Day – Sales: % Customer acquisition
Definition
Measures the rate at which the company acquires new customers in a given time period.
KPI of the Day – Human Resources (HRM): # Recruiter to open requisitions ratio
Definition
Measures the ratio between the number of recruiters and the number of open job requisitions, as an expression of workload.
Measuring Social Media Performance and KPIs
When talking about social media, CEOs and business executives wonder how big of an influence this has on their business investments.
KPI of the Day – Accounting: $ Cost of goods sold (COGS)
Definition
Measures the cost of merchandise sold within a given time period.
KPI of the Day – Customer Service: # After call work time
Definition
Measures the average amount of time it takes for a customer service representative to complete the service request or for a sales representative to complete the sale, after the call has ended.
