KPI of the Day – Human Resources (HRM): # Supervisor to staff ratio
Definition
Measures the ratio between the number of supervisors and the headcount of the organization.
KPI of the Day – Accounting: % Aging of uncollected bills
Definition
Measures the promptness of the customer’s ability to submit payment. It measures the dollar value associated with uncollected bills in 30, 60, 90, and 120+ day buckets.
KPI of the Day – Customer Service Performance: # Service requests per agent
Definition
Measures the average number of service requests received by each service department or call center employee during a particular period.
Work attitude matters for a productive working environment
“Attitude is a little thing that makes a big difference.” – Winston Churchill
KPI of the Day – Business Consulting (BC): $ Bill rate
Definition
Measures the average value of a bill issued to clients.
