KPI of the Day – Accounting: % Adjusted trial rate
Definition
Adjusts the initially estimated trial rates by integrating consumer product awareness and all commodity volume distributions.
KPI of the Day – Human Resources (HR): % Training penetration rate
Definition
Measures the percentage of employees that completed a form of training, out of the total number of employees within the organization.
KPI of the Day – Accounting: $ Unapplied cash
Definition
Measures the daily average value of unapplied cash relative to daily average revenue.
KPI of the Day – Customer Service Performance: # Longest call hold
Definition
Measures the longest amount of time a customer waits after being put on hold and before being connected to an agent or hanging up.
KPI of the Day – Business Consulting (BC): $ Delivery overhead costs
Definition
Measures the overhead costs (fringe benefits for the consultants, recruiters or lawyers, travel expense) that are integral part of any consulting project or service delivery.
