KPI of the Day – Human Resources (HR): % Training penetration rate
Definition
Measures the percentage of employees that completed a form of training, out of the total number of employees within the organization.
KPI of the Day – Accounting: $ Unapplied cash
Definition
Measures the daily average value of unapplied cash relative to daily average revenue.
KPI of the Day – Customer Service Performance: # Longest call hold
Definition
Measures the longest amount of time a customer waits after being put on hold and before being connected to an agent or hanging up.
KPI of the Day – Business Consulting (BC): $ Delivery overhead costs
Definition
Measures the overhead costs (fringe benefits for the consultants, recruiters or lawyers, travel expense) that are integral part of any consulting project or service delivery.
KPI of the Day – Sales: $ Sales by department
Definition
Measures the sales revenue achieved by each department, responsible for a product or product category.
