KPI of the Day – Accounting: % Budget variance
Definition
Measures the deviation between the actual costs and the planned (budgeted) costs for the same period. It can be applied at organizational, team, project or individual level.
A Librarian’s Success Tool – The Balanced Scorecard
How do you measure your library’s success? Is it circulation numbers? Or the number of searches on your electronic databases? In a recent customer survey, EBSCO Publishing found that over 60% of its customers had no formal way of tracking organizational success
KPI of the Day – Marketing: $ Customer retention cost
Definition
Measures the organization’s average expense to retain one customer. This includes targeted expenses to existing customers, aside from general marketing expenses.
Salesforce – Career and Job Predictions for 2019
Business has advanced to a stage where clients wish to communicate with people less and accomplish more individually on their own. They need self-service encounters. They need answers to their inquiries without the aid of any kind of calling support. They wish to plan service arrangements without calling the administration office.
Why HR Professionals Need A Versatile Knowledge Base
HR professionals have a lot on their plate. With daily servings of operational, legal and ethical responsibilities, they tackle challenges ranging from resource planning and labor law compliance to talent acquisition and conflict resolution.
