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An important component of performance measurement is represented by the data collection capability. However, when applied in the organizational context, this process is neither easy, nor lacking obstacles, as practitioners often discover.
There are many academic studies that focus on the organizational and managerial factors that drive financial performance.
Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.
“We can’t ignore facts. We can’t ignore data.” – Barack Obama, former President of the United States
Measures the probability for a company to be unable to recover all its expenses incurred, from the revenues obtained.
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