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After the financial crisis that began in 2008, banks have been taking steps to improve their performance management and measurement capabilities in light of new economic and market conditions and new management needs.
Measures the percentage of perfect orders delivered, from the total number of orders. The criteria for perfect orders can be set by each company.
Key Performance Indicators (KPIs) are an important tool for businesses, enabling organizations to measure their results and to compare them against pre-set goals. If well designed and implemented, KPIs
The Balanced Scorecard provides any organization with a homogeneous view on the execution of strategy. It may take several months to several years for the Balanced Scorecard to reach its full implementation within the organization, but the end of the journey can be marked by impressive results.
Executives know that discontinuity exists at all levels of production and they do not want to find themselves caught off guard and becoming obsolete. In order to improve performance, executives realize that they have to quickly create and share new ideas, as well as develop better knowledge management processes, in order to be more responsive to market changes.
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