Academic Interview: Randa Hariri

Written by Andrei Costea on January 5, 2021. Posted in Academics, Interviews

Back in 2017, the Performance Magazine editorial team interviewed Randa Hariri, Ph.D. and Director of Strategic-Operational Planning & Performance Evaluation Department/Assistant Professor at the Dar Al-Hekma University, Saudi Arabia. We aimed to get insight from a seasoned scholar on how PM can improve.

Performance management has to undertake a paradigm shift from adopting a judgment and accountability approach, to following an improvement and enhancement approach.

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KPI of the Day – Healthcare: % Laboratory test accuracy

Written by Shahril Manan on January 5, 2021. Posted in News

Definition

Measures the percentage of laboratory tests that are accurate, without errors, from the number of total tests conducted in the laboratory.

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KPI of the Day – Utilities: # Time to repair or replace high priority broken or inoperative hydrants

Written by Andrea Minelli on January 4, 2021. Posted in News

Definition

Measures the average time taken to repair or replace a high priority broken or inoperative hydrant in a community or city area.

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KPI of the Day – Healthcare: % Patients who leave without being seen

Written by Teodora Oltean-Gocan on January 3, 2021. Posted in News

Definition

Measures the percentage of patients who leave without being seen by a certified physician for assessment and treatment, from the total number of patients waiting to be seen.

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KPI of the Day – Sustainability: # Initiatives to promote greater environmental responsibility

Written by Ana Maria Sabau on January 2, 2021. Posted in News

Definition

Measures the number of projects or initiatives an organization implements in order to promote environmental responsibility, within or outside the organization.

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