KPI of the Day – Healthcare: % Patient satisfaction
Definition
Measures the percentage of patients out of the overall treated ones that are satisfied with the healthcare services provided by the hospital or its medical practice.
KPI of the Day – Sustainability: # Water recycled and reused
Definition
Measures the amount of wastewater that has been treated to remove solid particles and impurities and is reused for different purposes, such as agricultural and landscape irrigation, industrial processes, toilet flushing, and replenishing a groundwater basin.
KPI of the Day – Utilities: $ Wastewater operating revenue
Definition
Measures the total income generated by cashing the bills from the population for the service of wastewater collection, during the reporting period.
KPI of the Day – Healthcare: % Blood culture contamination rate
Definition
Measures the percentage of processed blood culture/sample specimens that were contaminated, from the total amount of blood cultures/samples collected.
The Balanced Scorecard: Outsmarting design and implementation traps
Strategy execution is not just a matter of owning adequate management tools and techniques, but also of making them work. Various organizations pride themselves on having implemented the Balanced Scorecard as their main tool for effective performance measurement and successful strategy implementation. However, is it enough to cite the use of a Balanced Scorecard in order to communicate a performance-oriented culture?
