KPI of the Day – Human Resources (HRM): # Time to fill a vacant position
Definition
Measures the average number of days between the moment when a job requisition is raised, to when a new employee fills the role.
KPI of the Day – Customer Service Performance (CS): % Customer complaints due to poor service or product quality
Definition
Measures the percentage of customer complaints registered by the organization, as a result of poor quality services or products, out of the total number of complaints received.
KPI of the Day – Business Consulting (BC): $ Net revenue per technical staff
Definition
Measures the value of the net revenue garnered per each member of the technical staff.
KPI of the Day – Utilities: % Industrial wastewater treatment rate
Definition
Measures the quantity of the wastewater resulted from industrial activities, treated as a percentage from the total industrial wastewater produced during a reporting period.
6 Tips to Increase Employee Retention and Reduce Turnover
According to a report from the Center for American Progress, replacing a lost employee can cost an organization from 16% to 213% of the lost employee’s salary, depending on their job and skills.
