KPI of the Day – Healthcare: # Time to process the secondary COB billing
Definition
Measures the average duration of the second instance of non-medical coordination of Benefits (COB) claims after the first COB payment is received.
KPI of the Day – Human Resources (HRM): # Employee commitment index
Definition
Measures the employee’s commitment and attachment to their work and to the organization overall.
KPI of the Day – Accounting: $ Net income after taxes (NIAT)
Definition
Measures what a company earned after subtracting operating expenses, interest, charge-offs, depreciation, and taxes.
KPI of the Day – State Government: % Graduation rate
Definition
Measures the percentage of students graduating, out of the total number of students enrolled.
KPI of the Day – Customer Service: # Time from inquiry to response
Definition
Measures how long it takes for a customer’s inquiry to receive a response from the service team.
