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Customer loyalty has been for long time one of the main areas of focus for marketers. Although arguable in some cases, it is widely mentioned that usually the costs of dealing with existing, loyal, clients are significantly lower than the costs for attaining new customers. Thus, retaining and increasing business with existing customers is top priority on marketers’ agendas, nearly in all industries and organizations of all types and sizes.
Managing performance is about achieving desired outcomes, fulfilling the purpose of an entity. Oftentimes it is a complex journey requiring a diverse set of abilities. One of the most important prerequisites of organizational success is strong, committed leadership. And even more important is being guided by ethical leaders. What is an ethical leader though?
The Gallup Daily tracking analysis, Health Insurance Coverage Varies Widely by Age and Income, underlines the wide degree of variability in 2009 in health insurance coverage across U.S. population segments, based on age and income. Health insurance coverage is one of the most important Key Performance Indicators (KPIs) used to track the health of the national healthcare system (smartkpis.com, 2010).
The Best-Performing CEOs in the World represents the first global ranking of the CEOs based on company performance during their tenure. Developed by INSEAD Professors Morten Hansen, Herminia Ibarra and Urs Peyer, the ranking is based on a global data set regarding 2,000 CEOs of 48 nationalities and from companies in 33 countries (INSEAD, 2010). The CEOs were chosen from the S&P Global 1200 and S&P BRIC 40 lists since 1997.
One of the favorite performance measures in the Professional Services industry (legal practice, management consulting, accounting, it consulting) is “# Billable hours”. This volume of time is generally considered “productive work”, while administrative matters are often ignored because they aren’t “revenue generating”.
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