KPI of the Day – Human Resources (HRM): % Performance appraisals completed on time
Definition
Measures the proportion of employee performance appraisals completed as scheduled, from the total number of performance appraisals.
Remote Management 101: Keeping Your Team Focused
By 2020, half of the workforce will work remotely, and currently, 68% of Australian employers allow remote working. The last few years have seen the idea of flexible working come to fruition.
KPI of the Day – Customer Service Performance: # Complaints received
Definition
Measures the volume of customer complaints received.
KPI of the Day – Business Consulting (BC): % Adherence to schedule estimate
Definition
Measures the actual time needed to complete a customer project relative to the initial estimated time of completion.
KPI of the Day – Sales: % First appointment-to-sales proposal ratio
Definition
Measures the ratio of initial sales appointments that progress to the next stage of the sales process, the proposal stage.
