KPI of the Day – Customer Service Performance: # Longest delay in queue
Definition
Measures the longest period a customer waited in a queue before being connected to an operator or hanging up.
KPI of the Day – Business Consulting (BC): $ Hourly fee
Definition
Measures the average fee the company charges per hour, considering the types of services it provides and its position on the market.
KPI of the Day – Project Mgmt: % Time spent on new project developments
Definition
Measures the percentage of time spent on the development of new projects, out of the amount of time spent for all project developments.
KPI of the Day – Sales: % Numeric distribution
Definition
Measures the percentage of stores in a particular geographic area that stock a brand or a product.
KPI of the Day – Accounting: % Invoices under query
Definition
Measures the proportion of invoices with questions raised about the information they provide (i.e. needing clarification), out of total invoices issued.
