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Selecting the world’s top airlines with KPIs

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World's top airlines

On a yearly basis, the world’s top airlines are selected, at the prestigious World Airline Awards, based on a worldwide customer survey. For the 2014 awards, around 19 million customers completed the survey that resulted in Cathay Pacific Airways being awarded the top spot among the globe’s airlines. The runners up were Qatar Airways and Singapore Airlines at number two and three respectively. The top 10 airlines for 2014 are the following:

Managing Employee Turnover

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employee retention

Employee turnover represents a process that consists in the actions taken to replace one employee with another, no matter the reason for which this change is necessary. Related to this specific process, it is essential that the employee turnover rate is viewed as a key performance indicator, as it reveals the percentage of employees that an organization had to replace within a given time frame.

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