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Monitoring performance at governmental level: Government of Kerala

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Monitor performance at the Government of Kerala

The Government of Kerala closely monitors the performance of its departments in a system known as the Performance Monitoring and Evaluation System (PMES), where each department has to prepare a Results-Framework Document (RFD).

RFDs are performance reports that show how well departments have managed their performance during the previous year. They are structured into 6 parts:

Living for performance or the knowledge workers generation

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Living for performance

Today’s working generation lives in unprecedented times in terms of societal functionality and human interaction. Contradictions among decisions, opinions and beliefs have become, more or less, too trivial to even take notice of their irregularities. Present times are indeed, challenging, from whatever point of view one might approach them. It remains our duty, however, to transform “challenging” from a term with restrictive connotation into a word that implies hidden opportunities.

Increasing productivity: Working in steps

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Increasing-productivity:Working-in-steps

We live in the era when companies are getting bigger day by day and when bosses expect their employees to complete greater volumes of work in ever more restrictive timeframes. Efficiently managing all the tasks while also trying to please all team leaders and/ or colleagues can be frustrating.

The question then stands: Which task is more important? Especially when your team leaders ask you to prioritize one task before of another. This scenario offers 2 possible options:

  1. Complete task sequentially, one after the other.
  2. Multitask

KPIs. How many types are there?

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KPI typology

Nowadays, key performance indicators (KPIs) are common management tools that enable managers to better understand their business and improve performance. Although their terminology may vary from one company to another (performance indicators, performance measures or KPIs), in essence all these terms have the same meaning. According to The KPI Institute, a key performance indicator is a measurable expression for the achievement of a desired level of results in an area relevant to the evaluated entity’s activity.

The field of performance management is a relatively new area, where tools and techniques may not be very well structured and terminology is sometimes ambiguous. Bringing more clarity in regards to key concepts can reveal a more efficient way of using KPIs.

Selecting KPIs is an important step in the process of measuring performance. In order to ensure the right KPIs are chosen for each objective, managers should have a wide understanding on what KPIs are. KPI typologies present various ways to look at performance indicators and create logical clusters. Grouping KPIs on specific criteria provides more clarity in regards to what is measured in relation to the objective assigned.

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