NAM&R – A Best Practice Example of the BSC in Action
Twenty-three years have passed since Robert Kaplan and David Norton‘s Balanced Scorecard has first appeared.
KPI of the Day – Retail: # Stock rotations
Definition
Measures the number of stock rotations or changes during a specified period of time, as one of the most important rules in inventory is to sell or use the oldest inventory first.
KPI of the Day – Retail: # Reorder point (ROP)
Definition
Measures the level of inventory at the point where a new order should be placed with suppliers, so as to bring the inventory up.
Collective genius – revealing the way successful leaders drive innovation
At a time when talent and innovation are highly valued, a large majority of organizations fail to develop new and attractive products and services. So what can CEOs and managers do in order to drive innovation across their organization?
KPI of the Day – Customer Service: % First contact resolution rate
Definition
Measures the percentage of requests resolved during the first contact with the customer, from overall customer requests.
