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“When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get more creative in solving problems.”- Stephen Covey (1997), The 7 Habits of Highly Effective People.
There are dozens of misconceptions about working in customer service, which are commonly assumed by companies and individuals alike.
Over the past few years, trends regarding technology and digital tools for higher education have been constantly evolving and students are facing a new education era.
The end of the year represents the right time for individuals to look back on what they’ve achieved and what learned along the way in order to set up actions regarding future improvements for the upcoming year.
Organizations have commonly managed four generational cohorts at the workplace, the Traditionalists (born before 1946), Baby Boomers (1946 – 1964), Generation X (1965 – 1980) and Millennials (1981 – 2000).
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