KPI of the Day – Utilities: % Non revenue water
Definition
Measures the total quantity of unbilled water such as water leaked, stolen, used by firefighters, or given for free as a percentage of the total treated water produced.
OKRs Review Trends – Automation and efficiency at long last
As the Objectives and Key Results (OKRs) framework becomes increasingly well-known for companies that want to better execute their strategies, but still benefit from the flexibility and innovation of their capabilities, its complexity increases as well due to the particularities of each organization’s environment.
KPI of the Day – Utilities: # Supplied water volume per person
Definition
Measures the annual domestic and potable water supply per person.
KPI of the Day – Insurance: % Claims rejection ratio
Definition
Measures the percentage of claims that are rejected by the insurance institution, from overall claims.
Benefits of using a Balanced Scorecard approach
David Norton and Robert Kaplan introduced the Balanced Scorecard in 1992 to the private sector, as a methodology of measuring a company’s performance beyond its financial outcomes, like profit margins.
