KPI of the Day – Sales: $ Sales per labor hour
Definition
Measures the average amount of sales per labor hours worked. This KPI is mostly used in the retail and restaurant industries.
Add Value to your Professional Performance with an IDP
How much of you is in the organization that you work for? If you are an employee, there certainly must have been times that you have asked yourself this. Although many of us think that we do our best in achieving our daily professional tasks, this perception may not always be aligned with the organizational goals of the company we work for.
KPI of the Day – Customer Service: % Call abandon rate
Definition
Measures the percentage of customer calls which are abandoned while in queue, waiting for service, from overall calls.
August’s smartKPI: % Schedule adherence in software development
From over 21,000+ Key Performance Indicators in our database, every month we select the most popular KPI and provide you with useful information about its calculation formula, benchmarking data, as well as on the best practices to maximize performance results.
KPI of the Day – Utilities: # System Average Interruption Duration Index (SAIDI)
Definition
The # System Average Interruption Duration Index (SAIDI) measures the average outage duration, in minutes, of supply interruptions that a customer experiences during a reporting period.
