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Measures the company’s operating income, i.e. the income resulted from the company’s primary business operations. Interest and taxes are excluded, because they include the effect of factors other than the profitability of operations.
Measures the rate at which calls entered in the Interactive Voice Response (IVR) system are completed within the IVR.
No matter how strong and well documented a business performance strategy is, an organization will never get to outstanding results unless it has a robust employee performance management in place. At the end of the day, the human factor plays an essential role either in the sound success, either in the tragic failure of an organization, no matter what its size is.
Measures the percentage of consulting hours that are charged, thus generating revenue.
Measures water quality levels whilst incorporating station density adjustment, by aggregating data from five water parameters: Disolved Oxigen (DO), Electrical Conductivity (EC), Solvated Hydrogen Ion (pH), Total Phosphorus (P) and Total Nitrogen (N).
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