KPI of the Day – Accounting: % Gross profit margin
Definition
Measures the proportion of each dollar of revenue (sales) that the entity retains as gross profit.
KPI of the Day – Healthcare: $ Cost per discharge
Definition
Measures the average hospital cost encountered for each discharged patient.
Financial Performance Benchmarking within the Electricity Utilities
In 2017, The KPI Institute, through its Center for Performance Benchmarking and Utilities Performance Labs, launched an extensive secondary benchmarking initiative which consists of 6 individual reports; 2 reports for each of the 3 utilities sectors – water, gas and electricity.
Financial Performance Benchmarking within the Gas Utilities Companies
The extensive secondary benchmarking initiative launched in 2016 by The KPI Institute, through its Center for Performance Benchmarking and Utilities Performance Labs, consists of 6 individual reports; 2 reports for each of the 3 utilities sectors- water, gas and electricity.
KPI of the Day – Customer Service: # Call handling time
Definition
Measures the average time needed for one call to be handled, including the phone discussion and the work performed after the call.
