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Many believe that Customer Service is strictly linked to the direct contact that employees have with the customers of an organization. But this service extends beyond the front line of dealing with external customers. Customer Service also refers to how employees treat and support each other in delivering exceptional products and services to the customers who pay for them. This is called Internal Customer Service.
The activity of working, a fundamental principle for human life, has suffered signification changes within the 21st century. Heavy physical work, the natural environment, bad weather conditions, have been replaced by mentally demanding, high intensity work, narrow working environments, constant stress, and mentally challenging conditions. These changes in lifestyle have led to a decrease in both physical activity, and physical work and, thereby, reduced energy requirements, causing an imbalance between energy needs and energy supplies.
Considering the fast emerging markets of nowadays, companies are constantly focusing on how to produce higher qualitative products, with less costs, and in a shorter period of time. Hence, organizations have started to focus increasingly more on product development processes.
Adulthood is generally characterized by maximum work capacity and pursuit of adaptation. Human being accomplishment is fulfilled by full intellectual and physical maturity, and biological factors provide an essential contribution to human being development. R. Mucchielli, in his work, “Caractères et visages”, divides the sub periods of adulthood as follows:
Ten years ago, cities rankings were mainly based on their growth per capita. Today, urban competitiveness revolves around the complex notion of a smart city. As such, one city stands out year after year, securing a top position in almost all city rankings. Tokyo excels due to attributes like livability, transparency, safety, future orientation and agenda, among so many others.
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