KPI of the Day – Customer Service: % Call abandon rate
Definition
Measures the percentage of customer calls which are abandoned while in queue, waiting for service, from overall calls.
August’s smartKPI: % Schedule adherence in software development
From over 21,000+ Key Performance Indicators in our database, every month we select the most popular KPI and provide you with useful information about its calculation formula, benchmarking data, as well as on the best practices to maximize performance results.
KPI of the Day – Utilities: # System Average Interruption Duration Index (SAIDI)
Definition
The # System Average Interruption Duration Index (SAIDI) measures the average outage duration, in minutes, of supply interruptions that a customer experiences during a reporting period.
KPI of the Day – Business Consulting (BC): $ Profit per project
Definition
Measures the profit achieved by a specific project.
KPI of the Day – Human Resources (HR): % Employee satisfaction
Definition
Measures the employees’ satisfaction, engagement and motivation levels, with regards to their job and working environment, namely job responsibilities, team and management, workplace and professional development.
