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Measures the total number of consulting hours sold by a services firm, during a defined period of time. It applies to a range of industries, from business consulting, to engineering and legal practice.
Measures the total revenue collected, from utility services supplied to end customers. This KPI is expressed as a percentage of the total revenue garnered from utility services that have been billed during the reporting period.
In 2017, the Performance Magazine editorial team interviewed Mohamed Aamir Hussain, Business Performance Manager at Saudi Dolomite Company Ltd, Saudi Arabia. His thoughts and views on Performance Management are detailed below.
I think the main challenge in performance management today is making sure that your feedback system and your performance audit gives you the chance to act upon your findings and results immediately.
Measures the average amount of sales per labor hours worked. This KPI is mostly used in the retail and restaurant industries.
Measures the percentage of customer calls which are abandoned while in queue, waiting for service, from overall calls.
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