KPI of the Day – Business Consulting (BC): % Consulting hours generating revenue
Definition
Measures the percentage of consulting hours that are charged, thus generating revenue.
KPI of the Day – Utilities: # Water quality index
Definition
Measures water quality levels whilst incorporating station density adjustment, by aggregating data from five water parameters: Disolved Oxigen (DO), Electrical Conductivity (EC), Solvated Hydrogen Ion (pH), Total Phosphorus (P) and Total Nitrogen (N).
KPI of the Day – Customer Service: # Time to resolve complaints
Definition
Measures how long it takes to satisfactorily resolve a customer’s complaint after receiving it.
KPI of the Day – Healthcare: # Hospital-acquired infections
Definition
Measures the number of patient or staff cases of infection, following an exposure to contagious hospital environment elements.
KPI of the Day – Human Resources (HRM): # Employment brand strength
Definition
Measures how desirable an organization is, as a workplace, among both employees and job seekers, according to an index based on survey questions and/or quantitative metrics.
