KPI of the Day – Business Consulting (BC): # Labor multiplier
Definition
Measures the revenue earned per each dollar spent on employees.
KPI of the Day – Sales: % Up sale rate
Definition
Measures the percentage of revenue from up selling (i.e. selling upgraded, more expensive products to the same customers), out of overall sales revenue.
KPI of the Day – Human Resources (HRM): % Employee cost over sales revenue
Definition
Measures the amount of money spent by the organization with the workforce employed relative to the total sales revenue generated from workforce employed activities conducted during the measurement period of time.
KPI of the Day – Accounting: $ Earnings Before Interest and Taxes (EBIT)
Definition
Measures the company’s operating income, i.e. the income resulted from the company’s primary business operations. Interest and taxes are excluded, because they include the effect of factors other than the profitability of operations.
KPI of the Day – Customer Service: % Interactive voice response (IVR) completion rate
Definition
Measures the rate at which calls entered in the Interactive Voice Response (IVR) system are completed within the IVR.
