KPI of the Day – Sales: $ Revenue per successful call
Definition
Measures the revenue from sales on a per call basis.
KPI of the Day – Accounting: $ Net cash flow
Definition
Measures the remaining balance after deducting cash outflows from cash inflows.
KPI of the Day – Human Resources (HRM): % Paid time-off (PTO) hours utilization rate
Definition
Measures the paid time-off hours taken by employees, as a percentage of the total number of paid time-off hours available and paid for.
KPI of the Day – Healthcare: # Laboratory test turn-around time (TAT)
Definition
Measures the time it takes to get from laboratory test completion phase, all the way to notifying the provider.
KPI of the Day – Customer Service: # Time spent on customer relations
Definition
Measures the total time spent maintaining and improving the relation with the customers by best servicing their needs and tying strong relationships.
