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In 2017, The KPI Institute, through its Center for Performance Benchmarking and Utilities Performance Labs, launched an extensive secondary benchmarking initiative which consists of 6 individual reports; 2 reports for each of the 3 utilities sectors – water, gas and electricity.
The extensive secondary benchmarking initiative launched in 2016 by The KPI Institute, through its Center for Performance Benchmarking and Utilities Performance Labs, consists of 6 individual reports; 2 reports for each of the 3 utilities sectors- water, gas and electricity.
Measures the average time needed for one call to be handled, including the phone discussion and the work performed after the call.
Measures the margin achieved on average when delivering a specific solution to the client.
Back in 2017, we launched an extensive secondary benchmarking initiative, through our Center for Performance Benchmarking and Utilities Performance Labs, consisting of 6 individual reports; 2 reports for each of the 3 utility sectors – water, gas, and electricity.
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