KPI of the Day – Human Resources (HRM): % New hire failure
Definition
Measures the rate at which new employees left the organization (voluntary or by being terminated) in a short time period after being hired (e.g. under 30, 90 or 180 days).
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KPI of the Day – Accounting Performance: $ Claims severity
Definition
Measures the total cost of claims incurred over the period.
KPI of the Day – Customer Service Performance: % Service charges of profits
Definition
Measures the extent at which the profits come from customer service charges.
KPIs and Sustainability Performance at the Johnson Matthey Company
Johnson Matthey is an international special chemicals company underpinned by science, technology and its people. A leader in sustainable technologies, many of the group’s products enhance the quality of life of millions through their beneficial impact on the environment, human health and wellbeing.
