KPI of the Day – Accounting: $ Cost of goods sold (COGS)
Definition
Measures the cost of merchandise sold within a given time period.
KPI of the Day – Customer Service: # After call work time
Definition
Measures the average amount of time it takes for a customer service representative to complete the service request or for a sales representative to complete the sale, after the call has ended.
KPI of the Day – Healthcare: # Time to complete an autopsy report
Definition
Measures the average time needed to complete an autopsy report, which details the main causes of death as well as other required details after autopsy completion during the reporting period.
KPI of the Day – Business Consulting (BC): # Project assignment duration
Definition
Measures the average amount of time spent working on a project assignment or work package.
KPI of the Day – Sales: % Product category volume (PCV) distribution
Definition
Measures the desirability of the brand, or the product, within established stores for that category.
