KPI of the Day – Customer Service Performance: # Service requests per agent
Definition
Measures the average number of service requests received by each service department or call center employee during a particular period.
KPI of the Day – Business Consulting (BC): $ Bill rate
Definition
Measures the average value of a bill issued to clients.
KPI of the Day – Sales: % Customer acquisition
Definition
Measures the rate at which the company acquires new customers in a given time period.
KPI of the Day – Human Resources (HRM): # Recruiter to open requisitions ratio
Definition
Measures the ratio between the number of recruiters and the number of open job requisitions, as an expression of workload.
Measuring Social Media Performance and KPIs
When talking about social media, CEOs and business executives wonder how big of an influence this has on their business investments.
