KPI of the Day – Marketing: % Market share
Definition
Measures the percentage of the target market accounted for by the business, from the overall existing market.
KPI of the Day: % Customer satisfaction with service levels
Definition
Measures the percentage of customers who are satisfied with the company’s overall service level (before, during and post-sale), out of the total number of customers surveyed.
KPI of the Day: % Customer satisfaction with complaints handling
Definition
Measures the percentage of customers satisfied with the way their complaints were solved, from overall customers that have made a complaint.
KPI of the Day – Business Consulting (BC): $ Cost of services delivered
Definition
Measures the overall cost of delivering a service to customers. It includes all costs directly related to that service (cost of labor plus delivery overhead costs).
KPI of the Day – Sales: % Sales growth in stores open at least 12 months
Definition
Measures the percentage of the sales growth variance in stores open for at least 12 months, compared with the previous sales value performance.
