KPI of the Day – Call Center: % Call setup success rate (CSSR)
Definition
Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.
Creating Modern Governmental Agencies – Best Practices from the USA
“We can’t ignore facts. We can’t ignore data.” – Barack Obama, former President of the United States
KPI of the Day – Risk Management: % Operational risk
Definition
Measures the probability for a company to be unable to recover all its expenses incurred, from the revenues obtained.
Management techniques: modern methods explained
In most cases, in small businesses within the service sector, the lack of managerial education of entrepreneurs negatively impacts the quality of the entire managerial process.
This is one of the reasons for employing modern methods of management in small companies from the third sector, in order to obtain qualitative management, even though in some specialty researches, these methods are recommended only for managers of large enterprises or businesses.
Course Stories: Certified OKR Professional in Kuala Lumpur
We are proud to announce that between the 20th–22nd of March 2019, Alina Miertoiu, Senior Consultant for The KPI Institute, hosted the first Certified OKR Professional 3-day training course in Kuala Lumpur.
