KPI of the Day – Logistics: % Perfect order delivery rate
Definition
Measures the percentage of perfect orders delivered, from the total number of orders. The criteria for perfect orders can be set by each company.
KPIs in a complex world: Can they describe everything?
Key Performance Indicators (KPIs) are an important tool for businesses, enabling organizations to measure their results and to compare them against pre-set goals. If well designed and implemented, KPIs
The journey of the Balanced Scorecard: from plan to implementation
The Balanced Scorecard provides any organization with a homogeneous view on the execution of strategy. It may take several months to several years for the Balanced Scorecard to reach its full implementation within the organization, but the end of the journey can be marked by impressive results.
How can you improve the data gathering process for your KPIs?
An important component of performance measurement is represented by the data collection capability. However, when applied in the organizational context, this process is neither easy, nor lacking obstacles, as practitioners often discover.
KPI of the Day – Call Center: % Call setup success rate (CSSR)
Definition
Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.
