KPI of the Day – Sales: % Repeat purchase rate
Definition
Measures the rate at which consumers make repeat purchases.
KPI of the Day – Human Resources (HRM): # Fringe benefits to basic salary ratio
Definition
Measures the total fringe benefits expense relative to the basic salary expense during a specific period of time.
Performance measurement in the Business Consulting industry
The Business Consulting industry is an economic sector characterized by one of the greatest levels of added value produced. Unlike production, for example, Business Consulting is able to produce large amounts of income, with rather low consumption of resources.
KPI of the Day – Accounting Performance: % Operating costs
Definition
Measures the percentage of a company’s income that is spent on its operating costs.
KPI of the Day – Customer Service Performance: % Resolution of queries the same day
Definition
Measures the rate at which customer queries are solved the same day they are submitted.
