KPI of the Day – Customer Service: % Call transfer rate
Definition
Measures the percentage of calls transferred between operators from the total number of calls received.
KPI of the Day – Business Consulting (BC): % Chargeable ratio
Definition
Measures the time spent performing chargeable work relative to total labor time.
KPI of the Day – Sales Management Performance: % Sales discounts
Definition
Measures the average reduction in the price of the sold products, or services, in order to promote sales, reduce inventory, and reward or encourage behavior that benefits the issuer of the discount or allowance.
KPI of the Day – Healthcare: # Time to complete DNA testing cases
Definition
Measures the average time needed to complete cases that involve DNA testing from evidence submission to report completion.
KPI of the Day – % Government basic services available online
Definition
Measures the percentage of government services available online from a defined pool of basic government services.
