KPI of the Day – Sales: % First appointment-to-sales proposal ratio
Definition
Measures the ratio of initial sales appointments that progress to the next stage of the sales process, the proposal stage.
KPI of the Day – Accounting: # Liquidity ratio
Definition
Measures the available cash or other assets easily convertible into cash that could cover short-term payables. Short-term payables represent the total amount of payments forecasted between zero and three months, from the time of the calculation.
The most important KPIs to analyze when looking at a sales funnel
There is no sales training, sales representative, or academic that hasn’t heard of, or presented a sales funnel in their entire professional life.
KPI of the Day – Human Resources (HRM): # Hours lost due to absenteeism
Definition
Measures the volume of time lost due to absence from the workplace, from a task or obligation. It can also be reported as a percentage of total scheduled working hours.
KPI of the Day – Customer Service: % Call transfer rate
Definition
Measures the percentage of calls transferred between operators from the total number of calls received.
