KPI of the Day – Project Mgmt: % Time spent on new project developments
Definition
Measures the percentage of time spent on the development of new projects, out of the amount of time spent for all project developments.
KPI of the Day – Sales: % Numeric distribution
Definition
Measures the percentage of stores in a particular geographic area that stock a brand or a product.
KPI of the Day – Accounting: % Invoices under query
Definition
Measures the proportion of invoices with questions raised about the information they provide (i.e. needing clarification), out of total invoices issued.
KPI of the Day – Human Resources (HRM): % Internal promotion rate
Definition
Measures the rate at which open positions are filled through an internal promotion process, within the organization.
KPI of the Day – Customer Service: % Customer calls answered in the first minute
Definition
Measured the rate at which customers’ calls are being answered during the first minute.
