KPI of the Day – Accounting: # Days in accounts receivable
Definition
Measures the average number of days it takes companies to collect their payment.
KPI of the Day – Human Resources (HRM): # Management-to-staff ratio
Definition
Measures the ratio between the number of employees in managerial positions and the headcount of the organization.
KPI of the Day – Customer Service Performance: # Longest delay in queue
Definition
Measures the longest period a customer waited in a queue before being connected to an operator or hanging up.
KPI of the Day – Business Consulting (BC): $ Hourly fee
Definition
Measures the average fee the company charges per hour, considering the types of services it provides and its position on the market.
KPI of the Day – Project Mgmt: % Time spent on new project developments
Definition
Measures the percentage of time spent on the development of new projects, out of the amount of time spent for all project developments.
