KPI of the Day – Quality Management: # Units per man-hour
Definition
Measures the number of completed units realized per hour of work. A man-hour is the amount of work done by one person in one hour.
KPI of the Day – Accounting: # Days in accounts receivable
Definition
Measures the average number of days it takes companies to collect their payment.
KPI of the Day – Human Resources (HRM): # Management-to-staff ratio
Definition
Measures the ratio between the number of employees in managerial positions and the headcount of the organization.
KPI of the Day – Customer Service Performance: # Longest delay in queue
Definition
Measures the longest period a customer waited in a queue before being connected to an operator or hanging up.
KPI of the Day – Business Consulting (BC): $ Hourly fee
Definition
Measures the average fee the company charges per hour, considering the types of services it provides and its position on the market.
