KPI of the Day – Customer Service: % Complaints resolved
Definition
Measures the percentage of solved complaints from customers, from overall problems raised by customers.
KPI of the Day – Customer Service: % Complaints responded to within standard time
Definition
Measures the percentage of complaints responded to within the standard time, from overall complaints addressed by customers.
KPI of the Day – Customer Service Performance: % Blockage
Definition
Measures the percentage of customer calls that do not reach the service operators due to insufficient employees or network facilities in place.
KPI of the Day – Retail: # Customers per day
Definition
Measures the average number of customers the store manages to attract on a per-day basis.
KPI of the Day – Retail: % Product shelf-space profitability
Definition
Measures the profitability of the product relative to the amount of space it uses.
