KPI of the Day – Human Resources (HRM): # Employee engagement index
Definition
Measures the engagement level of employees in their work activities and responsibilities, in terms of enthusiasm, commitment and discretionary effort.
KPI of the Day – Business Consulting (BC): # Consulting hours sold
Definition
Measures the total number of consulting hours sold by a services firm, during a defined period of time. It applies to a range of industries, from business consulting, to engineering and legal practice.
KPI of the Day – Utilities: % Utility service bills collection rate
Definition
Measures the total revenue collected, from utility services supplied to end customers. This KPI is expressed as a percentage of the total revenue garnered from utility services that have been billed during the reporting period.
KPI of the Day – Sales: $ Sales per labor hour
Definition
Measures the average amount of sales per labor hours worked. This KPI is mostly used in the retail and restaurant industries.
KPI of the Day – Customer Service: % Call abandon rate
Definition
Measures the percentage of customer calls which are abandoned while in queue, waiting for service, from overall calls.
