KPI of the Day – Customer Service: # Time to resolve complaints
Definition
Measures how long it takes to satisfactorily resolve a customer’s complaint after receiving it.
KPI of the Day – Healthcare: # Hospital-acquired infections
Definition
Measures the number of patient or staff cases of infection, following an exposure to contagious hospital environment elements.
KPI of the Day – Human Resources (HRM): # Employment brand strength
Definition
Measures how desirable an organization is, as a workplace, among both employees and job seekers, according to an index based on survey questions and/or quantitative metrics.
KPI of the Day – Sales: $ Baseline sales
Definition
Estimates expected sales, excluding those sales that are a result of the marketing program.
KPI of the Day – Sustainability: # Recycled waste
Definition
Measures the amount of waste recycled by an organization, estimated in tonnes. It takes into account any waste specific to the organization’s activities, such as paper, electronic waste (for example, old computers and printers) and toxic materials.
