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Measures the amount of money spent by the organization with the workforce employed relative to the total sales revenue generated from workforce employed activities conducted during the measurement period of time.
Measures the company’s operating income, i.e. the income resulted from the company’s primary business operations. Interest and taxes are excluded, because they include the effect of factors other than the profitability of operations.
Measures the rate at which calls entered in the Interactive Voice Response (IVR) system are completed within the IVR.
Measures the percentage of consulting hours that are charged, thus generating revenue.
Measures water quality levels whilst incorporating station density adjustment, by aggregating data from five water parameters: Disolved Oxigen (DO), Electrical Conductivity (EC), Solvated Hydrogen Ion (pH), Total Phosphorus (P) and Total Nitrogen (N).
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