KPI of the Day – Human Resources (HRM): % Paid time-off (PTO) hours utilization rate
Definition
Measures the paid time-off hours taken by employees, as a percentage of the total number of paid time-off hours available and paid for.
KPI of the Day – Healthcare: # Laboratory test turn-around time (TAT)
Definition
Measures the time it takes to get from laboratory test completion phase, all the way to notifying the provider.
KPI of the Day – Customer Service: # Time spent on customer relations
Definition
Measures the total time spent maintaining and improving the relation with the customers by best servicing their needs and tying strong relationships.
KPI of the Day – Business Consulting (BC): # Labor multiplier
Definition
Measures the revenue earned per each dollar spent on employees.
KPI of the Day – Sales: % Up sale rate
Definition
Measures the percentage of revenue from up selling (i.e. selling upgraded, more expensive products to the same customers), out of overall sales revenue.
