KPI of the Day – Healthcare: $ Cost per discharge

Written by Andrei Costea on January 15, 2018. Posted in News

Definition

Measures the average hospital cost encountered for each discharged patient.

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KPI of the Day – Customer Service: # Call handling time

Written by Andrei Costea on December 22, 2017. Posted in News

Definition

Measures the average time needed for one call to be handled, including the phone discussion and the work performed after the call.

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KPI of the Day – Business Consulting (BC): $ Solution margin

Written by Andrei Costea on December 21, 2017. Posted in News

Definition

Measures the margin achieved on average when delivering a specific solution to the client.

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KPI of the Day – Sales: $ Revenue per successful call

Written by Andrei Costea on December 20, 2017. Posted in News

Definition

Measures the revenue from sales on a per call basis.

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KPI of the Day – Accounting: $ Net cash flow

Written by Andrei Costea on December 19, 2017. Posted in News

Definition

Measures the remaining balance after deducting cash outflows from cash inflows.

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