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Measures the overhead costs (fringe benefits for the consultants, recruiters or lawyers, travel expense) that are integral part of any consulting project or service delivery.
Measures the sales revenue achieved by each department, responsible for a product or product category.
Measures the ratio between the number of supervisors and the headcount of the organization.
Measures the promptness of the customer’s ability to submit payment. It measures the dollar value associated with uncollected bills in 30, 60, 90, and 120+ day buckets.
Measures the average number of service requests received by each service department or call center employee during a particular period.
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