KPI of the Day – Sales: % Sales growth in stores open at least 12 months
Definition
Measures the percentage of the sales growth variance in stores open for at least 12 months, compared with the previous sales value performance.
KPI of the Day – Accounting: % Adjusted trial rate
Definition
Adjusts the initially estimated trial rates by integrating consumer product awareness and all commodity volume distributions.
KPI of the Day – Human Resources (HR): % Training penetration rate
Definition
Measures the percentage of employees that completed a form of training, out of the total number of employees within the organization.
KPI of the Day – Accounting: $ Unapplied cash
Definition
Measures the daily average value of unapplied cash relative to daily average revenue.
KPI of the Day – Customer Service Performance: # Longest call hold
Definition
Measures the longest amount of time a customer waits after being put on hold and before being connected to an agent or hanging up.
