KPI of the Day – Marketing: # Brand image index
Definition
Provides a rating of the brand image on a predefined scale, based on customer surveys.
KPI of the Day – Accounting: % Billing accuracy
Definition
Measures the percentage of bills that were issued without error and with the right cost on them the first time they were written, out of total bills issued.
KPI of the Day – Risk Management Performance: # Preventive risk controls
Definition
Measures the number of preventive controls put in place. Preventive controls aim to deter or prevent undesirable risk events from occurring.
KPI of the Day – Marketing: # Compliments to complaints
Definition
Compares the number of compliments to the number of complaints received in during the measurement period.
The 11th edition of Performance Magazine is out!
Encompassing The KPI Institute’s experience, research and expertise, PERFORMANCE Magazine – Printed Edition provides its readership with first-hand how-to, resources, and insights from practice, so as to assist them in their performance endeavors and in becoming state-of-the art professionals.
