KPI of the Day – Project Management: # Cost performance index (CPI)
Definition
Measures the numeric value that describes a project’s overall cost-related performance.
KPI of the Day – Logistics: % Recovery yield rate of returned products
Definition
Measures the percentage of product returns that were valued again, from overall returned products.
KPI of the Day – Logistics: % Perfect order delivery rate
Definition
Measures the percentage of perfect orders delivered, from the total number of orders. The criteria for perfect orders can be set by each company.
KPI of the Day – Call Center: % Call setup success rate (CSSR)
Definition
Measures the percentage of call attempts that result in a connection to the dialed number, out of the total number of call attempts.
KPI of the Day – Risk Management: % Operational risk
Definition
Measures the probability for a company to be unable to recover all its expenses incurred, from the revenues obtained.
